top of page

Frequently Asked Questions (FAQs)

Who is MLC Healthcare?

MLC Healthcare is a trusted Ottawa-based care provider with over 12 years of experience serving individuals, families, and retirement communities.​ MLC Healthcare is a registered corporation based in Ottawa, fully covered by Commercial General Liability Insurance—offering protection and peace of mind for both our clients and our care team.

What's the difference between healthcare and home support service?

  • Healthcare Services – Provided by trained professionals such as Personal Support Workers (PSWs), nurses, and rehabilitation aides. These services focus on personal care, mobility assistance, medication reminders, and daily health routines.

​

  • Home Support Services – Focused on comfort and daily living. These include light housekeeping, laundry, meal prep, errands, and organizing tasks—ideal for clients who want independence with added support.

What’s the process for onboarding a new client?

Our caregivers and coordinators are chosen for their professionalism, empathy, and dedication—ensuring every visit feels like care you can count on.

​

  • Initial Call or Visit – We start with an assessment (by phone or in-person) to understand your care needs, schedule, and household preferences.

  • Personalized Care Plan – Based on your input, we create a service outline tailored to your comfort and goals.

  • Caregiver Matching – We assign a qualified MLC healthcare or home support provider whose skills and personality align with your needs.

  • Ongoing Support – Our coordination team stays in touch to ensure quality care and open communication at all times.

How does invoicing work?

Invoices are issued twice a month for active clients. We accept e-transfer and cheque payments. Communications are handled via email, and records are digitized for the convenience of both our clients and our team. Our dedicated client support team ensures accurate, transparent billing and timely assistance whenever you need it.

292 McArthur Avenue, Vanier ON K1L 6P2
Monday to Friday, 8:00 am to 5:00 pm
Saturdays, by appointment

© 2024 MLC Health Care. All Rights Reserved. Privacy Policy | Terms of Service

bottom of page